Returns & Exchanges

At HexClad, we stand by the quality of our cookware with a 30-day risk-free trial and a lifetime warranty. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process.

2

Print Your Label

Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.

3

Pack Your Cookware

Securely package your items in their original packaging, ensuring all components are included, and attach the shipping label to the outside.

4

Drop Off and Refund

Drop your package at the designated carrier location; once received and inspected, we will issue a full refund to your original payment method.

đź“…

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

đź’ł

Fast Refunds

5-7 business days processing